At Recore by GoodMorning.com, the health and safety of our customers and staff is our top priority. Please read our FAQs below to learn more about the steps we’re taking to ensure that you — and your mattress — are protected. Over the coming months, we will continue to keep an open and transparent line of communication with you.
As a direct-to-consumer manufacturer, our online shop is open 24/7. During this time, we hope to connect with you even more — call us at 1-844-319-2668, email us at firstname.lastname@example.org, or spark up a chat with our Customer Service team on the bottom right corner of the website. We also hope you’ll continue to share your good mornings with us on Instagram, Facebook, and Twitter @GoodMorning.
A good night’s sleep is more important than ever.
What is GoodMorning.com doing to ensure proper health and safety standards are met during this time?
At our head office and manufacturing facilities across Canada, we have instituted increased hand-washing and wipe-down procedures and implemented work-from-home policies where possible. We are following recommendations as they are issued by the Canadian Government.
As for production, minimal contact is involved in the manufacturing process. Our mattresses are machine-packed in airtight, vacuum-sealed plastic prior to shipping, and contactless delivery is standard. We hope your in-home, 120-night Sleep Trial gives you a safe space to decide on whether your new mattress meets your needs.
Will I experience shipping delays during this time?
Due to COVID-19, you may experience delays in shipping and delivery. We’ll work diligently to keep shipping timelines updated on our website, and you’ll be notified as soon as your mattress ships. You can also monitor updates from FedEx as they happen here.
We ask for your patience and understanding as we work together to deliver the best experience we can under these extraordinary circumstances.
Are there any risks associated with accepting deliveries to my home?
Contactless delivery is standard on all orders. Our delivery partner, FedEx, has also temporarily suspended mandatory signatures for deliveries made in Canada.
Contactless delivery is when a delivery driver will drop off your package without coming into contact with you. This reduces the risk of transmitting COVID-19 during the delivery process.
- Our delivery partner (FedEx) won’t require your signature for delivery.
- The delivery driver will knock or buzz to let you know your package has arrived.
- You don’t need to come to the door to accept the delivery. Your order will be left at your front door or building entryway.
As announced by the World Health Organization, the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.
Will I experience customer service delays during this time?
As efforts to contain COVID-19 continue, we will follow recommendations from Alberta Health Services and the Government of Canada by closing our head office and working remotely.
Response times should not be interrupted; however, should you experience delays, please rest assured that our Customer Service team knows how important it is for you to get a good night’s sleep. We are taking extra special care to serve you during this unique and challenging time.
Will I be able to return my mattress during this time?
To help protect everyone in light of COVID-19, some of our pickup partners have temporarily suspended service. Others have been instructed to adopt social distancing and are no longer permitted to go inside customers’ homes to complete mattress pickups; instead, they kindly request that you leave your mattress outside your door for scheduled pickups until further notice.
We will be honouring in-trial requests for a mattress pickup in a timely manner as soon as we are permitted. We ask for your patience and understanding during this time and look forward to serving you in the future.
Most Commonly Asked Questions
What materials are used in the Recore™ mattress?
The top layer of Recore™ is engineered with synthetic latex foam, which gives you the supportive benefit of latex without the allergens. The second layer is a transitional layer of Vortex™ cooling gel foam followed by a third layer of high-density support foam. The cover is a blend of polyester, spandex, poly-viscose, and SilverCharged™ thread.
Is Recore CertiPUR-US® certified?
Yes. Recore’s layers have been certified by CertiPUR-US, which means they are:
• Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
• Made without ozone depleters
• Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants
• Made without mercury, lead, and other heavy metals
• Made without formaldehyde
• Made without phthalates regulated by the Consumer Product Safety Commission
Why does Recore™ use silver in its cover?
Silver has been known for centuries to have antimicrobial properties. When infused into certain fabrics, silver keeps those same benefits. Recore’s™ SilverCharged™ cover inhibits the growth and spread of bacteria and other microbial cultures on the surface of your mattress. This not only helps keep the top cover from degrading, it also keeps it more clean and odorless.
How do I set up my mattress when it arrives?
Setup is easy and fast. Simply carry the box with a friend or family member to the intended room. Open the cardboard box, lay it on its side, and slide out the vacuum-sealed bag. Place the bag on the foundation or boxspring and carefully cut away the outer plastic wrap. Unroll the flattened mattress in its intended position. Cut the inner plastic wrap and pull it away. The mattress will now begin to decompress.
Provide at least 30 minutes for mattress decompression before your first night; however, full comfort will be attained after 24 hours. Keep the plastic bag until your 120-night sleep trial is complete as the mattress will need to be placed back in the bag for return pickup.
How does the 120-night trial work?
The 120 night trial is our guarantee that comes with the purchase of your mattress. From the day of arrival, you have 120 nights to ensure the Recore™ mattress meets your needs. If you decide that it is not for you, we will arrange for it to be picked up and issue you a full refund.
It does take time to get used to a new sleep surface, and we want to make sure you experience the full effect of your mattress before making a final decision. We ask that customers sleep on their Recore™ for a minimum of 30 nights before initiating a return.
What kind of foundation do I need? Do I even need one?
Acceptable foundations include: adjustable bases; solid untreated wood platform beds; horizontally slatted systems with gaps no more than 3 inches apart and slats no less than 2 inches wide; non-flexing box springs that are in good repair; foundations specifically designed for memory foam or latex beds.
For queen, king, and California king mattresses, platform beds and slat systems require at least one centre support beam. Platform beds and adjustable bases made of wired metal are not acceptable.
If you do not wish to use a foundation, your mattress can be placed directly on the floor; however, this option is not suggested if there is a risk of moisture build up (i.e. on a concrete floor).
Who will remove my mattress if I decide to return it?
We have a network of local movers, charities, and community organizations across Canada who will pickup your mattress from your home.
Do I need to use a mattress protector during my trial?
While not necessary, we strongly recommend you use a protector as we will not accept returns of mattresses that have been damaged or stained.
What are the shipping costs?
Shipping is free to most locations throughout Canada. For some remote areas, we do charge a shipping fee. Should you have concerns regarding your location, please reach out to our customer care team.
Why can't I return the mattress sooner?
It is common for some sleepers to take extra time to adjust to their new mattress. Because of this, we require that customers take at least 30 days to try their mattress before initiating a return.
Do I have to pay for the return?
Will I receive a full refund after the mattress has been returned?
Yes; however, we will not refund extra shipping fees or fees we incur when picking up your mattress from an address that is different than the original shipping address.
Do you offer financing?
Yes, interest-free financing is an option at checkout.
Is there off-gassing?
Most customers report little to no off-gassing upon unboxing their Recore mattress; however, a small percentage might notice a faint odour at first. This scent will dissipate within 24 hours after unboxing. Recore’s layers are CertiPUR-US® certified. They contain no harmful chemicals or heavy metals, nor do they negatively affect air quality.
How often should I rotate my mattress?
On average, we suggest rotating your mattress every 4 to 6 months. The mattress may need to be rotated more often (about every 3 months) should there be a significant weight difference between individuals sharing the bed. Remember, don’t flip the mattress; only rotate it 180 degrees.
Is there an adjustment period?
It can take up to 30 days to adjust to a new mattress, and that is why we ask our customers to sleep on the mattress for at least 30 nights before initiating a return. Should you wish to speed up the break-in process, our customer care team can offer some helpful tips.
I’m allergic to latex. Is there any latex in this mattress to trigger my allergies?
Not to worry! We use synthetic latex in our mattress, which is allergen free and CertiPUR-US® certified.
What is the weight limit for the Recore™ mattress?
Our mattress can hold up to 500 lbs. total.
Where in Canada is the Recore™ made?
Our head office is located in Edmonton and our mattresses are manufactured and shipped from Montreal.
Will I need another person to lift or set up the mattress?
Though it may be possible for some individuals to move, unbox, and set up smaller mattress on their own, we recommend having a second person on hand especially for Queen and King sizes. For additional information, please refer to the dimensions section on the product page.
How do I clean my Recore™ mattress?
Recore™ comes equipped with a removable, machine-washable top cover. Simply unzip and remove the top cover, wash it on a gentle cycle, and either tumble dry it on low or leave it out to air-dry.
To spot-clean the bottom cover of your mattress, we suggest using a mild fabric cleaner or baking soda. The bottom cover should never be machine washed, as the size of it will be difficult to fit safely in a household washing machine. If cleaning is necessary, please take it to your local dry cleaner.
My mattress got more firm the day after I unboxed it. Is this normal?
This is common across all compressed mattresses. The foam layers need roughly 24 hours to fully expand and settle.
Purchase, shipping and delivery
Is there anywhere I can try out Recore™ before purchase?
The best place to try our mattress is in the comfort of your bedroom. We are online only and offer a 120-night in-home trial. This lets you experience the full effect of your Recore™ at your own pace, without any of the outside influence or sales pressure you might find in a retail store.
Are returns free?
Yes, returns are free within the 120-night trial. We do ask that you sleep on your Recore™ for at least 30 nights before initiating a return.
Accessories & Adjustable Beds
These items are subject to product-specific return fees as outlined in our in our Purchase Policy. Unopened accessories can be returned within the timeframe listed in this policy. Returns are not available for pillows, mattress protectors, or adjustable beds once their packaging has been opened.
How do I initiate a return?
Contact us between nights 30 to 120 of your sleep trial. We will arrange for your Recore™ to be donated wherever possible. Once removed from your home, we will provide a full refund. The return timeline can vary depending on your location and what local services are available. To get started, simply log into your account, email us, or call our customer care team with your order number in the subject line. We will respond within 1 or 2 business days to arrange the return.
Where does my mattress go when I return it?
We do not restock or resell returned mattresses. Instead, we pay it forward to your local community by donating returned mattresses to a charitable organization wherever possible. Should we not be able to do this due to municipal or provincial restrictions, our mattress is fully recyclable, and we will have a trusted recycling partner come and pick it up.
How long does it take to get a refund?
Once the mattress has been removed from your home, your refund will be requested within 2 business days. Once processed, it can take 2 to 5 business days for it to be reflected on your banking records (depending on your financial institution). We can issue your refund only to the original payment method.
When should I place my order if I’m moving?
It can take up to 5 business days for us to process your order, plus another 1 to 5 business days for it to travel to you (depending on your location). For information regarding shipping times to your location, please reach out to our customer care team.
Do I need to be home to accept my delivery?
In most locations, a signature is not required and you do not have to be home to accept your order. To find out if there are any exceptions that apply to your location, please contact us.
What should I expect on delivery day?
It’s the day you’ve been waiting for! Your new Recore products are on their way and will be delivered to your building today. The drivers will leave your package(s) right at your door if they feel it’s safe to do so. In the event that delivery is not possible, the driver will attempt redelivery or will leave your package(s) at your local pick up center for you to collect at your convenience. Please remember to follow all instructions on any shipping note or delivery notice left on your door or in your mailbox. Drivers will not be able to carry your new Recore products up flights of stairs or to your bedroom nor will they be able to unbox your package(s) for you.
What should I do if my product arrives damaged?
It’s normal for the mattress box to arrive with signs of wear and tear. Even small punctures to the cardboard are normal, though this typically does not affect the mattress, which is protected inside the box with additional packaging. However, if you discover that the mattress itself has arrived damaged, contact our customer care team immediately.
Do you ship to PO boxes?
Due to the oversized nature of our packages, Douglas cannot guarantee delivery to PO boxes. If you require shipment to a PO box, please contact our customer care team for assistance.
Recore™ is protected under one of the most generous and comprehensive mattress warranties in Canada.
Risk-free, and we mean it. Returns are fast, free, and full. We will also arrange to pick up the mattress.
Made in Canada
Recore™ is entirely designed and assembled in Canada, made from many local materials by veteran mattress makers.
Champion Customer Care
Expert knowledge, readily available. Our Canadian-based support team is always ready to help you.
Maximum Comfort for Peak Performance
Ships From Canada
Convenient Payment Options