GoodMorning.com Collection|

Purchase Policy

Quick Reference

120 Night Trial

  • Customers are able to try their mattress for 120 nights before deciding to keep it.
  • Customers choosing to return their mattress must initiate their return between the 30th and 120th nights after the date of delivery.
  • Recore™ will not accept returns after the 120-night trial has expired.

Policies

120 Night Trial

  • The 120 Night Trial begins on the date the order is delivered.
  • Customers are entitled to return their Recore™ mattress, in good condition, after their 30th night and before their 121st night. Recore™ will cover all shipping costs and issue a full refund within two business days of pickup confirmation.
  • Each household, as defined by name, address, payment method, or other identifying information, is entitled to one 120-night Trial. if multiple mattresses are purchased on one transaction, then each mattress within that transaction has an independent trial.
  • Returning customers will be granted an additional 120-Night Trial on a new Recore™ mattress purchase provided they have completed their original 120 Night Trial without initiating a return. Recore™ reserves the right to deny a 120 Night Trial to a customer where a mattress from a prior transaction has been returned.
  • Mattresses returned under the 120 Night Trial must be in good condition. Recore™ will not accept a return if: the products are found to have been tampered with or misused by the purchaser beyond reasonable wear; have been physically damaged intentionally or unintentionally by, but not limited to, burns, cuts, tears, water, stains, or bodily fluids; are otherwise abnormally soiled or unsanitary.
  • Though using a mattress pad or protector during your 120 Night Trial is not required, we do recommend it as it will help prevent damage to your Recore™ mattress.

Returning Your Mattress

  • Once we receive your return request, we will help you gather the necessary information (including images of your mattress) and provide you with instructions about how to prepare your products for return. You will need the original plastic wrap (or any other protective covering) to prepare it for pick-up.
  • While in most cases we strive to have your mattress picked up within two business days after the required information has been received, it can sometimes take up to ten business days. Additional pickup charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location. Please contact us for more information.
  • On pickup day, the mattress must be ready on the ground floor of your house or apartment/condo building if not accessible by elevator.

General Return Policy

Mattresses

  • Recore™ mattresses can be returned for a full refund within 14 days of receipt, as long as they are in their original, unopened packaging, and Recore™ has organized the return transportation.
  • If you have ordered an incorrect size, Recore™ will offer a courtesy exchange IF YOUR PRODUCT IS UNOPENED, for just the cost of delivery.
  • Recore™ will not reimburse third-party shipping expenses organized by the customer.

Pillows & Mattress Protectors

  • Pillows and mattress protectors can be returned within 14 days of delivery in their original, unopened packaging.
  • Returns are subject to return shipping fees, which must be organized by Recore. Refunds will have shipping fees subtracted from total refund amount.
  • Pillows and mattress protectors that are opened, used, and/or out of their original packaging cannot be returned.

Adjustable beds

  • Podium adjustable beds can be returned within 3 days of delivery in their original, unopened packaging.
  • Returns are subject to return shipping fees, which must be organized by Recore. Refunds will have shipping fees subtracted from total refund amount.
  • Podium adjustable beds that are opened, used, and/or out of their original packaging cannot be returned.
  • Returns must be coordinated with the Recore customer service team before initiating the return process and a confirmation by our customer service team must be obtained before returning your product.

Order Cancellations

  • Recore™ processes orders for shipping within 4-6 hours of the purchase during weekdays, and on the first business day after a weekend. To cancel your order, contact us within 4-6 hours to have the best chance of stopping your order before it ships. We strive to ship orders as quickly as possible, but cannot guarantee order cancellation before shipment.
  • If you change your mind while your order is in transit, contact us, refuse delivery and request that the item be “returned to sender”.
  • Refunds will be issued as described in the General Return Policy.

Refunds

  • Refunds are issued within two business days after the returning product has been received. Refunds are applied to the credit card or PayPal account used for the original purchase. Refunds can take up to 14 business days to be reflected on your financial records.
icon-warranty-gray

15-Year Warranty

Recore is protected under one of the most generous and comprehensive mattress warranties in Canada.

icon-returns-gray

Free Returns

Risk-free, and we mean it. Returns are fast, free, and full. We will also arrange to pick up the mattress.

icon-flag-gray

Made in Canada

Recore is entirely designed and assembled in Canada, made from many local materials by veteran mattress makers.

icon-customer-service-gray

Champion Customer Care

Expert knowledge, readily available. Our Canadian-based support team is always ready to help you.

Maximum Comfort for Peak Performance

icon-sunset-gray

Don’t Put Off Good Sleep a Night Longer

Make a commitment to yourself to put overnight recovery as a top priority. A better sleep is just a click away.

Ships From Canada

fedex

Convenient Payment Options

payment-options

Trusted

trusted